Welcome to Lucky Goldfish
Online Support is available 24/7, please use our live support by clicking chat or email us direct using the email button below.
If you have any questions, problems or suggestions please get in touch with us.
Lucky Goldfish email and telephone support is open between 11PM GMT and 7AM GMT.
Please send us an email to email@example.com or you can use the contact form below.
If you have an inquiry related to any account transactions, or you wish to make any amendments to your Lucky Goldfish account,
please log in before sending your request.
This is for security purposes and also ensures that your query is dealt with effectively and promptly.
1. What do I do if I need assistance?
Here at Lucky Goldfish we have multiple ways you can contact us, from giving us a call on our toll-free numbers, to emailing us or you can chat with our live operators. All of the these options are displayed under our help tag on the left of the screen.
2. I've forgotten my password, how do I retrieve it?
Go to the home page and click 'forgotten password' and follow the instructions.
3. What deposit procedures do you accept?
The deposit procedures currently accepted at Lucky Goldfish are VISA and MasterCard, as well as popular EWallets and local banking options.
Full details can be found under our Banking page.
4. What will appear on my credit card statement?
5. How do I withdraw my money?
You request a withdrawal under "My account", where you select "Withdraw" and then the method you wish to use.
6. What is the minimum I can withdraw?
You can withdraw a minimum of $10 at a time.
7. What is the maximum amount I can withdraw?
Unless prior agreements have been made, in any 24 hour period there is a maximum of $2000, $5,000 in a week and $15,000 in a month.
8. How long do withdrawals take?
Lucky Goldfish strives to process all withdrawals within 48 hours; however receiving your funds can sometimes take longer depending on the processing time of the payments provider you choose to use.
9. What is wagering?
Wagering is the name given to when you bet money on our online casino games. We use the term wagering requirements in most casino bonuses and promotions.
10. What happens if I am cut off during a game?
Every spin, roll and hand dealt are saved onto our server, so if a game freezes, just chat with our customer service and they will be able to tell you exactly what happened to your game.
11. What is a Random Number Generator (RNG) and how does it protect me?
A Random Number Generator is a computer program that randomly produces the online casino game results. These results cannot be predicted or manipulated, which means you will always get a fair result.